Call Center Specialist

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Department: CEO
Supervised By: Executive Assistant Supervisor
FLSA Status: Non-Exempt/Regular/Full-time
Effective Date: March 2013

Position Summary

Provides excellent customer service to Hamilton Center clients/families by scheduling, confirming and cancelling appointments for all Hamilton Center offices. Responsible for answering all incoming phone calls made to HamiltonCenter Call Center and routing phone calls to the appropriate person/department as needed.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications/Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to communicate in person or by telephone. The employee may be required to stand, walk, reach, bend, sit, climb and/or lift. There may be long periods of sitting or entering information into the computer.

Work Environment

Office conditions vary on a daily basis depending on high noise levels and frequent interruptions.

Conditions of Employment

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principle job elements essential for making fair pay decisions about jobs.

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