Crisis Specialist

Department: Access
Division: Clinical Services - Medical
Supervised By: Access Supervisor
FLSA Status: Non-Exempt/Regular/Full-Time
Effective Date: March 2010

This position is responsible for providing crisis services to all age groups, either on site, by phone, or in hospital setting during regular work hours.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct initial assessment of crisis patients, provide interventions, and formulate disposition.
• Manage crisis phone calls.
• Arrange case management services related to crisis interventions.
• Assist in completion of contact forms on all telephone and walk-in contacts.
• Provide consultation to Access Center staff.
• Assist with inpatient admissions during regular business hours.
• Assist psychiatric-on-call with initial evaluations.
• Perform, facilitate or assist with consultation in the Union Hospital Emergency Room or on hospital floors.
• Ability to demonstrate competent use of Profiler.
• Participate in medication clinics in outpatient department.
• Performs other duties as assigned.
  

• Three years experience in crisis services.
• MS, MA, MSW required.
• Experience across age groups is preferred.
• Demonstrate ability to be consumer sensitive and to work effectively in stressful situations is necessary.
  

• Maintain current American Red Cross CPR and First Aid certifications
• Maintain current CPI certification
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Exposure to disturbed and potentially aggressive patients.
• Standing, walking, bending, stooping as required to provide individualized patient care.
• Possesses strength necessary to direct and assist in implementation of CPI interventions.

Work is performed in a comfortable physical environment under pressure of completing tasks, time demands and frequent interruptions.

• Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter
• Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use.
• Completion of Center-wide orientation and ALL required paperwork prior to reporting for work
• Demonstrated computer literacy through successful completion of pre-employment testing may be required.
• Completion of HCI Quality training
• Attendance at all mandatory staff development and training
• Successful completion of a six month on the job orientation period
• Participation in payroll electronic deposit
• Adherence to Compliance Program Plan
• Satisfactory reference and background investigation checks.

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions about jobs.

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